Quality control specialist - Ikeja

Responsibilities:
Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.

Job Duties:

1. Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
2. Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
3. Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
4. Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
5. Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
6. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
7. Contributes to team effort by accomplishing related results as needed.

SKILLS AND QUALIFICATIONS:
Interested candidates must possess a minimum of OND, HND, BSC.Additional qualification is an added advantage with computer operation skills.If you feel you have the right skills for this position apply today.

WORKING EXPERIENCE
Less than One year and above in the field or any related field of studies.

MODE OF APPLICATION
Interested candidates should forward their updated CV to the HR through this Email:[oxionequity@outlook.com] or send your Name, Location, Qualification and position applying for to this contact 08058213923.